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Ben Stef

Ben Stef
Passionate Technology Evangelist
2116 24th St

I am passionate about technology business, and social engagement. cvicon

Download my resume:

System Administrator
  • Over 12 years’ experience in Systems and Application support and diagnostics
  • Strong technical skills with ability to learn new systems quickly
  • Attention to detail with documentation and knowledge base
  • Ability to organize, prioritize and work under pressure to meet deadlines
  • Strong background working with customers, developers, and other team settings
  • Background in E-Discovery platforms like Relativity and Nuix & Netezza
Technical Advisor
Nov 2013 – Present
GerogeJon & Associates


  • Responsible for a number of client’s environment in the e-discovery space
  • Maintained all documentation of client’s infrastructure and network, (including hardware and licensing)
  • Provided technical knowledge regarding client’s infrastructure and answered questions as needed
  • Prioritize tickets and projects and worked with the client to fit their needs, timeline, and budget
  • Schedule monthly meetings with client discussing their needs and issues.
System Analyst 3
Nov 2013 – Present
GerogeJon & Associates


  • Provide production systems support by resolving tickets and issue as they come in.
  • Prioritize tickets and provide updates to the client regularly per SLA or as frequent as needed.
  • Troubleshoot application and system problems using complex SQL Clusters to remote PC Support for end user clients experiencing issues with the environment.
  • When a production “down” is detected or reported, bring up the environment back up and running first, and then provide update to client.
  • Investigate cause of issues by sifting through logs and system events to determine root cause, then implement resolution to fix the issue.
  • Provide details to client regularly and determine and implement plan for situation to not happen again and provide that to the client.
  • Provide information to maintenance team on hardware, software updates to keep production systems up to date.
  • Review SNMP trap alerts from systems frequently (hourly) and create tickets as necessary. Then either handle ticket myself or prioritize for team members to handle.
  • Work with Vendors software and hardware (Microsoft Dell, VMWare, etc.) for systems support and troubleshooting and escalate as needed.
  • Keep Documentation up to date on client’s systems and configurations and create knowledge base articles for useful techniques on solving common issues seen.
Software QA Associate 2
Sept 2012 – Oct 2013
Dell Software


  • Analyze and identify Software defects and escalate appropriately to development team. Investigate Customer problems from Support Cases by sifting through logs and determine root cause of issue. Then provide detailed steps to reproduce the issue, or find work-around solution for the issue.
  • Share Technical expertise through written “how-to” documents and author knowledge base articles.
  • Collaborate and communicate with team members and group regular basis and update, escalate bug information as necessary.
  • Setup shared Systems for testing using Windows Server, Linux Environment Configure Applications on Virtual and Physical Machines (Exchange, SharePoint, SQL, and Linux) Diagnose and document system failures experienced during testing. Maintain Virtual and Physical Machines on monthly basis (Windows updates, Software updates, Patches, etc.)
QA Analyst
March 2009 – Sept 2012
Quest Software


  • Created & maintained VMware environments using multiple ESX and ESXi hosts; Created Virtual Centers, created Virtual Machines templates for testing using various environment setup including iSCSI and Fiber and SAS; created backup repository using NAS appliances environments for testing;
  • Created MS Exchange, Active Directory, and SQL and Hyper-V virtual environment for application support and testing
  • Wrote and reviewed product documentation prior to every release. Defined and wrote test cases and acceptance test cases for manual testing, and feature functionality.
  • Wrote Knowledge Base articles KB’s on product functionality and kept them updated.
  • Performed competitor analysis and performance tests and generate a comprehensive report on advantages and disadvantages between products.
Deployment Engineer
May 2007 – Dec 2008


  • Responsible for finalizing software requirements and testing plans specific to customer’ specifications and desired functionality. Traveled onsite to customer location and analyzed the systems environments and made recommendations that pertained to the solutions deployments. Defined and ran final test suite for validation of functionality of solution. Ran soak tests on top performing handsets.
  • Install proprietary software on blade servers (Tomcat) for performance and load tests on Linux machines with iteration of bug fixes.
  • Maintain QA Servers in the lab (software, hardware updates).
  • Performed load run tests on server products, wrote test plans and documentation for released products, performed manual and automated test cycles, maintained wireless device database, on-site testing, installation and deploying Novarra’s Operator-grade software into Wireless carrier’s network and have it deployed to end users.
QA Tester Intern
May 2006 – May 2007


  • Conducted quality assurance (QA) tests of end user product J2ME and BREW platforms both manual and automated and diagnosed and reported visual and system problems on cellular phone devices. Installed and maintained Linux servers and test lab software and upgrades. Maintained product database results and test effort. Maintained testing suite documentation.
Computer Specialist
Jan 2003 – Feb 2006
UIC College of Pharmacy


  • Maintained user accounts, installed network software, troubleshoot network problems, repaired and installed PC’s. Answered computer technical questions to pharmacy students, TA’s and doctors, Helpdesk support for Pharmacy doctors and students’ PC’s.
My Skills
Experienced windows user. Using Microsoft Server?I can help you deploy it and teach you to manange itI know how to install & configure Windows and make it run optimal performance.
Mac make all things powerful yet easy.I know how to configure and install and manage Mac’s
Web Hosting
I know about how the internet works. I can help you understand on domain names, DNS, and hosting for web.I can deploy a website, consult you on yours, maintain and update a website.My expertise is WordPress sites and customization and making them feature rich with plugins.
Mobile devices
Have a question about your mobile device? Got Android or iOS?(This includes tablets and Windows phones.)I can help you understand how they work and troubleshoot and issues you may have.I also working on mobile apps deployment and app implementations.
Social Media
Stuck on how to navigate social media?need help creating a social brand? This includes Facebook, Twitter, Instagram, Pinterest, and Tumblr.I have successfully deployed brands models for various organizations profit & not-for-profitI can help you understand and deploy various tools to use social media for your business or personal.
Beta Tester
Need feedback on a project?i can provide you unbiased review of a product, platform or idea you have.
Application support, infrastructure support
Application support, infrastructure support
ESX host
Help desk
Customer service and escalation
Amazon AWS
Infrastructure implementation and support
Microsoft Azure
Implementation and support
Microsoft office 365
Support and implementation